Casumo, online casino support

Casumo now offers 24/7 live chat support


Casumo has been one of my favorite NetEnt casinos from their start. And they have been improving the casino from the beginning. Adding new games, new software providers and speeding up their withdrawal time.

Now they have added another great feature. Their live support team is now available 24/7. So every day of the year, all day long, you are able to chat with a customer support member via live chat on the Casumo website.

I think this is a great added feature, nothing more frustrating than having a question and having to wait until the next day to get an answer, Great job Casumo!

If you are unfamiliar with Casumo, I suggest checking them out now. This online casino does not only offer games from NetEnt, but also games from Williams Interactive, Novomatic and Thunderkick. They are even Thunderkick’s flagship, so new Thunderkick slot releases are available at Casumo first.
And Novomatic is also pretty rare at online casinos and the most popular software in German land-based casinos.

Casumo treats all their players very well. With several promotions each week, including no deposit free spins to try out games. And monthly Casumo challenges with amazing prizes and a lot of free cash. It is always good to have an account at Casumo so you don’t miss out on anything.

Casumo is also a unique online casino, they call themselves a casino adventure and I suggest you go see for yourself why that is.

Visit Casumo >>

  1. Robert

    I put in money and they say i should get 50 free spins at starburst, but no free spins i have got

    • Heaven4NetEnt


      Are you talking about Casumo? Did you click the valuable before making the deposit?
      Did you contact support?


  2. Lisa

    I’m having trouble withdrawing with casumo

  3. Aaron young
    Aaron young06-13-2016

    casumo is alright unless u ( want a deposit limit ) a cool off or a self exclude. contacting them is impossible. so all and all there better sites emailed them 5 times no reply

    • Heaven4NetEnt

      I have self excluded myself once a while ago.
      I just contacted live chat en they did it right away, no troubles.
      Did you try to contact live chat?

  4. Gerald Lacey
    Gerald Lacey07-15-2016

    Hi I’ve just made my first deposit so I received 20 free spins on one game and 100 free spins on an other game I used the 20 free spins then I went to use the 100 free spins and while I was reading the rules the time maxed out and the 100 free spins are now longer in my account. How can I get the 100 free spins back

    • Heaven4NetEnt

      Did you restart the game?
      Or else contact support and ask them.

  5. Dan

    Fucking bullshit, they get you by giving you extra money to play with as if you win oi it they take over half I just won £184 and it says I can only withdraw £52 and if I do that the other £132 will be deleted

    • Heaven4NetEnt

      Sorry the bonuses aren’t clear to you.
      Bonuses need to be wagered before they become real money. And Casumo still lets you withdrawal part of your winnings, some casinos won’t let you withdrawal anything.

      If you keep playing you will notice the amount you can withdrawal increases, or you can even wager the bonus in total and you can keep all winnings.
      Good luck!

  6. Tanu

    I need help

  7. Kenneth Skelton
    Kenneth Skelton02-27-2017

    Was offered 30 free spins on prissy princess if 10 pounds deposited..deposited £10 no spins received.?

  8. Steve

    Hi i havent received my welcome bonus and free spins

    • Heaven4NetEnt

      Please contact Casumo support to see what might have happened. If you don’t get any responds or answer, than contact me again.

  9. Lauren stockwell
    Lauren stockwell04-14-2017

    I deposited £10 today but am still waiting for my 100 free spins on starbur

  10. Ben

    How long does it take for money to be transferred into my account please

    • Heaven4NetEnt

      If you mean from Casumo to a wallet like Skrill or Neteller? Most of the time this will only take up to 24 hours or less. After verification of course.

  11. Silvio Volkland
    Silvio Volkland04-26-2017

    200% einzahlbonus ? AM ARSCH ich werde das mal twittern das mann 50 euro aufläd und nur insgesammt 100euro hat eine frechheit volle abzocke ein no go diese seite!

    • Heaven4NetEnt


      Please respond in English. Did you deposit €50,- and receive a €100,- bonus?

  12. Terence Gilly
    Terence Gilly07-03-2017

    Why can’t I log in with my e mail it’s saying its wrong only joined yesterday paid money deposit played games and when I tried today no joy but u took my money out of my bank account

    • Heaven4NetEnt


      Please contact Casumo support, not me.
      Good luck!

    • Terence Gilly
      Terence Gilly07-03-2017

      How long do I have to wait for reply?

      • Heaven4NetEnt

        Use the live chat option on their website. Should be someone there to help you.

        • Sheila Ndubela
          Sheila Ndubela07-17-2017

          My name is Sheila Ndubela I am waiting for my winning to be transfered to my bank account

  13. Robert Clark
    Robert Clark08-23-2017

    Have you recieved my verification docs?

  14. Craig

    Iv been trying to help a frind sort an account they set up but nobody seems to want to help . Can’t Casumo really be this hard up to not want to fix this problem r someting. ?

    • Heaven4NetEnt


      You have to contact Casumo support.
      I am not from Casumo.

      Use their live chat please.

      • Craig

        I have tried to contact them for her bt having no look . Can’t get help from anyone

  15. Heaven4NetEnt

    You can’t withdrawal bonus money, you have to wager it until it becomes cash balance.

  16. Heaven4NetEnt

    Please contact Casumo support. I am not from Casumo.

  17. Sharon booth
    Sharon booth11-11-2017

    Hi it wot let me withdraw any money it say they need things I have give them my passport details could you help me .

    • Heaven4NetEnt


      It can take some time to verify. Please be patient and contact them if you think it takes too long.

  18. Richard

    Been trying to withdraw a lot of money but Casumo keep cancelling it and not giving me any reason why! Not happy at all but they can take your straight away it’s really not fair all. There is no contact number to ring!

  19. Carolwalters

    I put 20.00 in lastnight when joined. Only got free spins. No welcome bonus at all. Certsinly not 300 as stated or 100 Rubbish

    • Heaven4NetEnt

      If you put 20,00 in, you should have gotten 20,00 in bonus money, there is a 100% deposit bonus. Contact their support and ask for the bonus.

  20. Michael warwick
    Michael warwick12-31-2017

    Had a message sayi g i need to send documents for verification. I dont know how to do this

    • Heaven4NetEnt

      Just reply their email with a copy of your ID and usually a recent bill or something with your address.

  21. janet Derbyshire
    janet Derbyshire01-02-2018

    I wish to extend my self exclusion please. It is due to end in february 2018. Please extend for a further 6 months

  22. Joanna

    Does locked withdrawal mean that it is going into my bank

  23. Johnathan Scott
    Johnathan Scott03-15-2019

    I cannot gain accesse to the site just constantly loading

  24. Ionut chitac
    Ionut chitac05-15-2019

    I cant log into the app

    • Heaven4NetEnt

      Please contact Casumo support, which isn’t me. I am sure they are able to help you.

  25. Maureen Williams
    Maureen Williams08-16-2019

    Please contact me I would like to re join although I have self exclude myself. I cannot remember when I did that

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